Under current law, an investor-owned qualifying retail utility serving more than 500,000 customers (utility) may install advanced metering infrastructure (smart meter) at a customer's residential property without the property owner's permission unless the customer opts out of having the smart meter installed.
The act requires a utility that deploys smart meters on or after September 1, 2025, to submit a customer communication plan to the public utilities commission on or before December 31, 2025. The customer communication plan must include the information related to the utility's plan for:
The deployment of smart meters;
Communicating with residential customers before the installation of smart meters on the customer's property, which communication must be sent 90, 60, and 30 days before the smart meter is installed;
Communicating with residential customers regarding the customer's right to not have a smart meter installed and to receive a noncommunicating meter instead; and
Communicating with a new residential customer about whether the property already has a smart meter installed and the customer's right to have a noncommunicating meter installed instead.
A utility that plans to install a smart meter at a residential customer's property shall make reasonable efforts to notify the customer before arriving at the customer's property.
A utility that installs or plans to install smart meters shall:
Maintain a phone line and public website with information regarding the customer's right to not have the smart meter installed and have a noncommunicating meter installed instead, if requested;
Only install smart meters that comply with federal communications commission requirements for radio frequency; and
Establish and maintain a public website that includes information regarding customer data privacy and radio frequency communications in relation to smart meters. (Note: This summary applies to this bill as enacted.)
